Escorted FlyRide SelfGuided RaceMeets Adventure

Policy of Fair Trading

 

Terms In this Policy of Fair Trading (“Terms”):

“You” and “Your” refer to the customer; “Tour” is the tour you have selected from this website and “We” and “Us” are MCi Tours Limited. The applicable deposit per person per tour is payable to Us upon booking. We shall accept and confirm Your booking only if You: duly and properly complete, irrevocably accept and sign the waiver form that We send to You, and send to Us at the address specified on the Booking Form the completed and signed waiver form together with a fully completed booking form and deposit Payment of Balance. We will send out an Invoice/Booking Confirmation which must be paid in full 8 weeks (longer as specified if the case of FlyRide & some RaceMeet Tours) before You travel, otherwise We shall cancel Your reservation.

Insurance On European Tours

You must arrange insurance for breakdown recovery and/or repatriation of Your motorcycle. You are strongly advised to take out additional Medical Insurance.

If We Change Your Booking

The arrangements for Your Tour are made months in advance and changes are sometimes unavoidable. Most of these changes are, however, very minor, but where they are significant We will notify You as soon as is reasonably possible before Your departure date. A significant change would be regarded as changes in the departure date, departure point, or resort area, reducing the quality of Your main hotel (but not single overnight hotels on a Tour) or a change of Tour itinerary which involves a destination being completely eliminated from the revised itinerary.
In the event of a significant change You may decide to: a) continue with the Tour as amended (or) b) accept an alternative Tour which We may offer to You (or) c) cancel Your booking If You choose (a) or (b) We will pay You compensation on the scale below. If You choose (c) We will refund all the monies paid by You, plus compensation on the scale below. We are not liable to You for any other compensation or expenses arising from such change in booking. Period before departure within which “a significant change” is notified to You:
Compensation per person
More than 42 days Nil
29-42 days £10.00
15-28 days £15.00
08-14 days £20.00
00-07 days £25.00

If We Cancel Your Booking

We reserve the right, in any circumstances, to cancel Your booking, giving You six weeks’ notification (except in circumstances beyond Our control) and a full refund of all monies paid. However, should the acceptable minimum number of places on the Tour not be reached We will offer You: a) a full refund b) comparable alternative c) a supplement in order to operate the Tour with a minimum number of persons.

Delays in the Journey

We cannot be responsible for any unforeseen delays in Your ferry crossing, or flight, to or from the UK, whether caused by bad weather or other unforeseen circumstances. In the event of a delay You will be responsible for providing Your own meals and accommodation.
Brittany Ferries - Please note that whilst BAI (UK) Ltd is only responsible for their Brittany Ferries services within the terms of the ferry tickets, We, as a Package Organiser, are generally responsible for all aspects of Your Tour. Please therefore address all correspondence to Us as We act as agent for the ferry companies and all suppliers within the Tour. BAI (UK) Ltd cannot accept responsibility for the content of our documentation. All Brittany Ferries passengers are carried subject to BAI (UK) Ltd Conditions of Carriage a copy of which is available upon request.

Security Repatriation

In all cases where a European Tour has commenced, You will be provided with a valid return ferry ticket. In the case of insolvency during any stage of the Tour, please refer to Financial Protection provisions below.

Passport and Visa Requirements

UK passport holders need only a passport for visiting EU countries. Please advise if You hold a non-UK passport as You may be prevented from travel without the proper visas and documentation, according to the Carrier Liability Act and in such circumstances You shall remain liable for full payment of the cost of the Tour subject to Your rights of cancellation set out in these Terms.
None EU Tours: It is your responsibility to ensure that you have the correct visa in place for the countries you will visit.

Health Formalities

You must, if you are eligible, obtain a European Health Insurance Card via the internet or Post Office. This will cover the majority of medical fees in EU countries BUT NOT REPATRIATION COSTS for which You are strongly advised to take out separate Personal Cover Insurance.

Our Responsibility

We will use Our reasonable endeavours to supply services to the standards described in the Tour documentation. We will not be liable for the following conditions which may affect the services or the Tour: i) Some amenities (e.g. hotel lifts, swimming pools, etc) require servicing and cleaning and may not therefore be available at all times. ii) Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. iii) The published running times of services are estimates only and We will not be liable for any loss (howsoever caused) arising from the delay or failure to operate services in accordance with published timings. We make every effort to ensure that proper arrangements have been made for all Tours advertised on Our web site and that the suppliers of the services which You will enjoy during Your Tour are efficient and reputable. We accept responsibility for any deficiencies in the services We are contractually obliged to provide. We shall not be responsible for death, bodily injury or illness caused by activities engaged in, which are outside the scope of the Tour itinerary. If necessary, please follow Our complaints procedure (see below).

Surcharges

There may be instances where circumstances beyond Our control dictate an increase in the cost. We will not pass on any increase less than 2% which occurs after the printing of the tour brochure. We reserve the right to introduce a surcharge for increases larger than this if they occur more than 6 weeks before travel. You will be given the option of cancelling without penalty 6 weeks before travel, as stated earlier.

Cancellation Charges

Will be levied as follows:
More than 90 days before travel: Deposit
60-89 days before travel: 50% of tour cost
30-59 days before travel: 75% of tour cost
Less than 30 days before travel: 100% of tour cost
A no-show always incurs 100% cancellation charge

If You are prevented from travelling for any reason, You may transfer the booking to another person, providing that a minimum of 2 weeks notice is given. All amendments to the original booking (other than change of motorcycle details) will be subject to a £35 administration charge.

Financial Protection

MCI Tours Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with MCI Tours Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of MCI Tours Ltd. This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.

In the unlikely event of Insolvency, you must Inform Claims Settlement Agencies immediately on +44 (0) 1702 427 239 or at submitclaim.co.uk/TDC15. You can also write to them by email info@csal.co.uk or by post at 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.

Complaints Procedure

Should You have any reason to feel that We have not met our obligations, please put Your comments in writing, within one month of return, quoting Tour reference and departure date to:

MCI Tours Ltd
PO Box 134
Emsworth
PO10 9DL

Tel: 0800 774 7149

Email: info@mcitours.com

Emergency Contact on Tour:
Call Paul Myers on 0044 (0)7736 017408